The Office Cleaning Walkthrough Checklist
The single best predictor of a good cleaning relationship is whether the scope was written down before service started. This checklist is the tool for that: walk your office once with it, alone or with a vendor, and record the answers. Bring it to any walkthrough, Keystone's included, and every quote you receive afterwards becomes comparable.
Reception and client areas
- List every client-visible zone: entry, waiting area, reception desk, corridors
- Note glass that shows fingerprints: entry doors, partitions, sidelights
- Identify the surfaces clients actually touch: counters, door hardware, seating arms
- Record the morning standard you expect: what must be true at opening time
Boardrooms and meeting rooms
- Count meeting rooms and how often each is used
- Note reset expectations: chairs, table surface, whiteboard, waste
- Flag AV equipment and anything the crew should never touch or unplug
Workstations and private offices
- Decide the desk policy: clear-desk surfaces wiped, or desks untouched entirely
- List private offices that are restricted or locked
- Note shared equipment areas: printers, filing, mail stations
Kitchen and breakroom
- Record what the crew handles versus staff habits: dishes, fridge, counters
- Note appliance fronts and high-use surfaces for regular attention
- Decide waste and recycling handling, including pickup days
Washrooms
- Count washrooms and fixtures; this drives frequency more than square footage
- List consumables and who supplies them: paper, soap, liners, sanitizer
- Note ventilation or drain issues a crew should report rather than mask
Floors and entrances
- Map floor types room by room: carpet, tile, vinyl, polished surfaces
- Identify entrance mats and what happens to them in winter
- Flag known problem zones: traffic lanes, salt damage, stains, squeaky-clean expectations
Access and security
- Record how a crew enters after hours: keys, fobs, codes, building security
- Note alarm procedures and what happens if one is tripped
- List lock-up expectations: lights, thermostats, specific doors
- Confirm any building rules: service elevators, loading, shared waste rooms
Supplies and consumables
- Decide who provides cleaning products and equipment
- Decide who stocks washroom and kitchen consumables
- Identify storage space available to the cleaning crew
Reporting and accountability
- Decide how completion will be verified: per-visit reports, inspections, or trust
- Name the person at your office who raises issues
- Confirm who at the vendor answers, and how fast
- Require the final scope in writing before the first clean
What to do with the filled-in list
Hand a copy to every vendor you talk to and ask each to quote the same list. The quotes that come back will finally describe the same service, and the vendors unwilling to work from a written scope will identify themselves early. Keystone builds its quote from exactly this kind of walkthrough, and returns it in writing within 24 hours.
Walked the space? The quote takes 24 hours.
Book the walkthrough, hand over the checklist, and get a written scope and price you can compare against anyone.